Careers at Rausch

Employment opportunities are available with our company.

Join our esteemed family that offers each customer a personalized experience with our industry leading equipment. We are always looking for passionate professionals to add to our organization. Rausch USA offers competitive pay, a supportive benefits package, and professional development opportunities.

Location: Rausch USA

Department: Service


Job Title: Service Manager

Posted December 1, 2018

Summary

The Service Manager maintains customer satisfaction by providing problem-solving resources and managing the technical staff. The Service Manager should be a capable leader, with the ability to organize, train, manage and lead the technical personnel. He/she must have the capabilities to manage the entire service operation including shop assignments, customer repairs, commissioning of vehicles, customer communications, and technical personnel. The Service Manager will set high standards of performance and work output to satisfy customer’s service needs (on-time, with high quality, and at a reasonable cost).

  • manage the Service department by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees.
  • will communicate job expectations, perform planning, monitoring progress, appraise employees and review job contributions.
  • be responsible for implementing production, productivity, quality, and customer-service standards. 
  • resolve problems and determining system improvements while continually implementing positive change.
  • determine and work to resolve customer service issues over the phone, through email or in-person and will assign duties to service personnel on a daily basis.
  • maximize customer operational performance by providing technical advice to resolve problems, disseminating advisories, warnings, and new techniques as needed and detect and diagnose equipment problems.
  • Provide the customer with technical troubleshooting advice.
  • manage and control capacity for the Service Department.  
  • schedule service work according to priority and maintains an orderly flow of work.
  • orders and maintains adequate supplies and parts for service department /inventory.
  • listen to problems of service personnel and satisfactorily works out problems or brings problems to management for possible solution.
  • inspects all completed work turned in to the Service Department, as appropriate.
  • assists service personnel in the diagnoses of issues if they do not know the problem or cannot find or fix it.
  • recommends new shop equipment which will reduce costs while increasing efficiency in the shop.
  • will work with the parts manager to establish a basic parts list for certain overhaul jobs.
  • be responsible for issuing purchase orders for the service department.
  • ensure job tickets are properly recorded and they are promptly charged out, both customer and internal.
  • prepare personal/vac/sick reports for Service Department personnel and review all service technicians’ time clock reports and submits them to Human Resources.
  • perform other duties as requested from management.

Experience Qualifications

The Service Manager will have:
  • a two-year or four-year technical school certificate/diploma required and 8 plus years of hands-on experience desired (military electronic training along with experience will be considered).
  • at least three years in a team lead, supervisory, or managerial role.
  • track record of implementing positive change in terms of improved metrics and employee morale.
  • ability to read, understand and utilize schematics and drawings to troubleshoot equipment.
  • ability to lift 75 lbs., pass drug test and background check.
  • ability to maintain the confidentiality of customer, employee and Rausch information.
  • maintain a valid driver’s license.
  • must be computer literate, proficient in Microsoft applications including MS Word, Excel and Access.
  • CAD experience desired for simple drawings.

Skills

The Service Manager will have:
  • solid analytical and problem solving skills.
  • excellent customer service interfacing skills.
  • ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 
  • a focused quality mentality.
  • good work habits including regular attendance, teamwork, initiative, dependability and promptness, with a real empathy for the customer.  The Service Manager is a role model and is expected to emulate good practices and behavior.
  • Operates in an ethical and business appropriate manner.

Job Title: Service Technician

Posted November 1, 2018

Summary

The Service Technician is responsible for the repair of customer returned components, equipment and vehicles, performing the commissioning of new vehicles, and the handling of customer issues (either in person, through email, or over the phone). They need to have an industry knowledge of electronics, an aptitude for mechanical problem solving, good work ethics the ability to work autonomously, and good customer interfacing skills.

  • disassemble, test, troubleshoot, repair, reassemble and validate our CCTV pipe inspection equipment.
  • complete and maintain appropriate service records, forms and logs.
  • repair to the component level as required and have good soldering skills.
  • be involved with the commissioning and training on vehicles including final stage testing.
  • be able to travel as required, if on-site repairs are necessary.
  • hold a passport (for traveling).
  • perform internal processing tasks within the ERP / Service software system.
  • be responsible for acquiring necessary material for the service department. will work with Inventory Control personnel to ensure transactions are accurate.
  • assist the customers in performing high level troubleshooting over the phone.
  • perform other duties as assigned by supervisor or management as required.

Experience Qualifications

The Service Technician will have:
  • one or two-year Technical School certificate/diploma required and 1 to 3 years’ experience desired.
  • ability to read, understand and utilize schematics and drawings to troubleshoot equipment.
  • ability to lift 75 lbs., pass drug test and back ground check.
  • ability to maintain the confidentiality of customer information.
  • maintain a valid driver’s license.
  • must be computer literate, proficient in Microsoft applications including MS Word, Excel and Access.
  • CAD experience would be beneficial.

Skills

The Service Technician will have:
  • good analytical and problem solving skills.
  • good customer service interfacing skills.
  • ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 
  • should be quality focused.
  • Good work habits including regular attendance, teamwork, initiative, dependability and promptness, with a real empathy for the customer.
  • works in and behaves in an ethical and business appropriate manner.

Rausch will always accept resumes at any time.

Ways to Apply

We are committed to a drug free workplace. We are an Equal Opportunity Employer.

If you have any questions regarding employment opportunities at Rausch Electronics USA, LLC, please contact the Human Resource Department at (717) 709-1005.

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