RauschUSA Service Programs

Thanksgiving Service Bulletin

In advance of the Thanksgiving Holiday, RauschUSA would like to remind our customers that we will be closed on November 24th and will reopen on November 29th in recognition of the holiday. Please submit any parts orders by November 21st.

We are excited to outline with our customers some of our latest Service Programs we have developed.

Service Training Program

RauschUSA has developed a program of repair and maintenance training modules to help our customers improve service skills. Each module is offered at the RauschUSA service facility in Chambersburg, PA with our experienced Service Staff. The extensive list of classes is available to review here online, and can be scheduled in advance throughout the year.

Annual Service Days

This program follows in the footsteps of our successful Customer Appreciation Day. We will have a week of Service Training in October and in April where our customers can receive discounted rates on our training modules. These classes give our customers an opportunity to receive high quality training with a low trainer-trainee ratio.

Loaner Program

The RauschUSA loaner program is well known to many of our customers. We offer free loaner equipment to our participating customers in the event a repair causes extended downtime for their Rausch system. Details on the program are available to review online.

 

Please remember to submit your repair requests via our Online RMA Form to receive the best service. If you need assistance locating the Serial Numbers, we have created a worksheet to help find them on each equipment component.

Rausch Demo System

Demo System For Sale

2016 Demo Unit in Mercedes Sprinter

For sale immediately, we have our fully-loaded ECO STAR demo system. It is a Rausch lateral launch system with mainline and laser profiling upgrades available.

Available Immediately

Rausch System Includes

  • Full 1 Year Warranty on equipment
  • ECO STAR 400 system control unit
  • Elka 600 motorized cable reel with 1,000 feet of main cable
  • Quadtro SAT lateral cable reel
  • L 135 crawler, M 135 lateral launch, and KS 60 CL pan/tilt lateral camera

2016 Mercedes 3500 Sprinter Van

  • 2.1L 4 cylinder Turbo diesel engine
  • GVWR 9,990 lbs.
  • 170″ wheelbase
  • 3000W true sine power inverter
  • Approx. 10,000 miles
Demo System Rear

With Elka 600 mainline cable reel and QuadtroSAT lateral launch reel

President Gregory Hall welcomes visitors to RauschUSA in Chambersburg

Thank You for a Great Customer Appreciation Day!

Thank you to all of our guests who came to the 3rd Annual RauschUSA Customer Appreciation Day in Chambersburg, PA! It was great to work closely with so many of our customers and offer training classes on our Rausch Systems. Over 120 people signed up for our Rausch Operator, Rausch Service, POSM Software, and QuickLock Point Repair programs, representing more than 30 different organizations. We were overwhelmed by the positive feedback and helpful discussions you contributed to each class.

We are grateful for your support and participation, and look forward to continue working with you in 2016!

Rausch at TMLAC 2016

Rausch in Austin, TX at Texas Municipal League

RauschUSA is at the TML Annual Conference and Exhibition at the Austin Convention Center in Austin, Texas this week with our partners GPM Equipment Solutions. Vice President of Sales Adam Baker is in the GPM Booth with our new MOBILE pro unit and the minCam360 pan/tilt push camera. We are in booth 123, come check it out!

 

Last Chance to Register for Customer Appreciation 2016!

At RauschUSA’s annual Customer Appreciation Event on October 26th, 2016 in Chambersburg, PA, we will feature a variety of training classes across many departments. There will be promotional giveaways, including a minCord push system with the KK13 camera. The day will include a light breakfast and a catered BBQ lunch. Registration for the classes is on a first come, first serve basis, so sign up via our web form now!

Registration closes on Friday, September 30th, 2016.

A summary of some of the class highlights is below.

OPERATOR – New Operator Training
This class targets new operators on your team who have not received formal Rausch training. The procedure will include basic Rausch equipment operation and setup instruction for Mainline, Lateral Launch, and Laser Profiling setups.

QuickLock Certified Installer Training
This class will teach the procedure for using QuickLock sleeves for service providers. This includes application suitability, pipe and sleeve preparation, and sleeve installation. A sleeve will be installed in an above ground test pipe.

POSM – PACP Inspection Training
This class will offer instruction on using the POSM Pro software for documentation of mainline inspections according to PACP standards.

SERVICE – Mainline Cable Repair
This class will walk through the procedure for reterminating the Rausch mainline cable as featured on all of our systems.

RSVP Registration is required, and must be submitted on or before September 30th. Register now, as classes have limited openings available.

Register Now

Rausch at WEFTEC 2016 in New Orleans

We’re here now at WEFTEC 2016!

Come visit the RauschUSA booth at WEFTEC 2016 in New Orleans, LA at the New Orleans Morial Convention Center today! We will be here around the clock Monday, Tuesday, and Wednesday in booth #7347 – look for our hanging sign above to find us. The Rausch sales team will be on site to discuss our advanced inspection equipment with our brand new ECO STAR demo van in the booth. The MOBILE pro, minCam360, and other push camera products will be on display as well.

We look forward to seeing you there!