Contact Service Department

(717) 263-8093

Service Shipping Address:

Rausch Electronics USA, LLC.

4761 Innovation Way

Chambersburg, PA 17201

Instant Online RMA Form
Service Training Program
Loaner Program
Remote Support Access

Rausch Loaner Program

Rausch USA is pleased to offer our customer’s a FREE loaner equipment program. This program is extended free of charge to our new and existing customers who have purchased new Rausch CCTV inspection systems.

Program Overview

It is our goal to make your repair process as hassle free as possible. One of the biggest customer inconveniences is being left without equipment for your current project due to lengthy repair times. When we cannot turn your equipment around in a 48-hour time frame, we offer our customers in good standing free loaner equipment. There are some guidelines that help the loaner program operate smoothly and efficiently.

To find out more information on our FREE Loaner program, or to review our guidelines, click on the link below.

Download Participation Application for Loaner Equipment

All current customers are asked to complete an updated Participation Application and review the current program guidelines.

FAQ Questions

Who Can Participate?

Any customer who has purchased their vehicles new from Rausch directly or new through an authorized Rausch dealer.

Is a Loaner Available Now?

Please call in to confirm availability of loaner equipment. While we strive to keep components stocked, loaners can only be provided when the equipment is available.

How Does Shipping Work?

When the repair time will exceed 48 hours, Rausch will ship a loaner upon customer's request to the provided address. The customer is responsible for all shipping costs and determines the shipping method.

Returning Loaner Equipment

The loaner equipment must be returned to Rausch in the original shipping container in the same condition as when it was received. Loaners must be returned to Rausch within 5 business days of receiving the repaired equipment. Failure to do so will incur a daily charge.

Cooperative Purchasing Contracts:

hgac buy partner