Contact Service Department

(717) 263-8093

Service Shipping Address:

Rausch Electronics USA, LLC.

4761 Innovation Way

Chambersburg, PA 17201


Instant Online RMA Form
Service Training Program
Loaner Program
Remote Support Access

Our Service

Each purchase of a Rausch system features access to a variety of Rausch Value Added Services.

Service Department:

The Rausch Service Department in Chambersburg is responsible for phone support, equipment repair and spare parts distribution throughout North America. Our highly skilled and motivated staff has a clear mission: to provide you with the best service in the industry.


Approximately 90% of all repair items leave the shop within 36 hours upon their arrival, while parts orders are usually shipped the same day. 

Service Training Program:

Upon delivery of your Rausch unit, operator training will be provided to your system crews. In addition, we offer a Service Training Program at our facility in Chambersburg for our customer's maintenance and operation personnel. We encourage you to send your operators to Chambersburg for more extensive training to maintain your equipment.

Loaner Program:

Rausch USA is pleased to offer our customer’s a FREE loaner equipment program. This program is extended free of charge to our new and existing customers who have purchased new Rausch CCTV inspection systems. Program Information Here

Manuals:

With each new system we hand out a service manual with information including a parts list, repair and maintenance instructions for your Rausch system. Drawings and step-by-step videos are also available upon request.

Software Support:

With your initial POSM Pro software license comes a 1-year unlimited online support contract included. You may renew this contract annually directly with POSM at their standard fee.

Rausch Company photo The RauschUSA team.

Cooperative Purchasing Contracts:

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